When you buy from EDGE, we want you to be assured that you are getting the finest conveyor oven in the marketplace.
We offer the 555 Warranty on all our models with I-HEAT burner technology.
Any part that fails during normal use during the 5-year warranty period will be replaced at no cost to the owner.
As part of our philosophy to provide the best products, we do not skimp on buying low-cost parts. As an example, our conveyor motor is rated for 5 times the pulling strength required for a pizza oven. It in all odds it will never fail. This motor cost 50% more to purchase yet it pretty much guarantees trouble-free service for the end-user.
In the event that a part fails or you need service for any reason, the labor portion will be covered by EDGE for the full 5-year warranty. All we ask is that you call us at EDGE to register the issue. Do not call for service from a local agency, call us first. In all odds we may be able to fix the issue over the phone. If not, we will express ship the proper part for next day delivery and pay for the installation.
We want you to understand that we are your partner for many years to come. If you are not satisfied with your oven’s energy use, or bake performance, or have some other concern, call us and let us know. We will do everything in our power to correct the situation. Perhaps down the road you change your product or add a new menu item, we will work with you to dial-in the new bake and supply the correct inserts to achieve the best bake possible.
Download the Edge 555 Plan here